Terms and Conditions
Article 1 – Terms and conditions of sale
Les ventes de marchandises par active image sont régies exclusivement par les présentes conditions générales de vente. Toute clause figurant dans les commandes de nos clients, contraire aux présentes conditions générales, est considérée comme nulle et non avenue. Toute dérogation aux présentes conditions doit être convenue par écrit par active image.
Article 2 – Orders and offers
Any order placed by a customer implies full and unconditional acceptance of these terms and conditions by that customer. Orders placed by the customer are binding and cannot be canceled by the customer. Offers and quotes provided by active image are not binding. Only orders placed by the customer and accepted by active image are binding on active image.
Article 3 – Delivery terms
The delivery date is provided for informational purposes only. The customer may not invoke a delay in delivery to cancel or suspend their order, nor to claim compensation. Ready orders are made available to the customer at our workshops. However, customers who wish to have their order delivered must inform active image at the time of ordering; all costs and risks associated with delivery are the sole responsibility of the customer. Similarly, any damage caused to goods not collected on the agreed delivery date is the responsibility of the customer.
Article 4 – Complaints
Any complaints must be sent to active image by registered letter within 8 days of delivery. After this period, the goods are deemed to have been accepted by the customer. Under no circumstances may a complaint be used to delay payment of an invoice or to offset an invoice owed by the customer against an invoice owed by active image to the customer.
Article 5 – Liability
In the event that a product sold by active image is defective, active image undertakes to replace it with a similar product of the same value. This undertaking shall only apply if the customer has informed active image of the defect by registered letter within 8 days of delivery. Under no circumstances shall active image's liability exceed the replacement of the defective product. No compensation of any kind may be claimed from active image for any reason whatsoever. active image shall not be held liable for any indirect or consequential damages. Differences in dimensions, shades, colors, and workmanship are expressly tolerated due to the nature and composition of the products and their production in large quantities. In any event, defective products will only be replaced if the defect affects more than 5% of the number of products purchased. Any merchandise processed by the customer or a third party will never be replaced. Active Image cannot be held liable and will only replace a textile damaged during printing or embroidery work if that textile was purchased and supplied by Active Image. Consequently, any printing or embroidery work carried out on a textile supplied by the customer is carried out under the sole responsibility of the latter.
Article 6 – Terms of payment
Payment must be made in cash upon collection of the goods or upon delivery, without deductions, unless otherwise agreed by active Image. The goods remain the property of active Image nv until full payment has been received. Any deferred payment agreement is in any case subject to the signing of a bill of exchange by the customer.
In the event of non-payment of the invoice by the due date, interest of 12% per annum will be automatically applied, without prior notice, as well as a fixed penalty of 15%, with a minimum of €50. Any check that is refused will result in a fixed compensation of €50 being payable to active Image for administrative costs, without prejudice to any legal costs that may arise from proceedings initiated by active image to obtain payment. The same applies to any non-payment of a bill of exchange. In this case, the fixed compensation is set at €100.
Failure to pay an invoice by the due date cancels the payment terms granted for other goods and makes payment for those goods immediately due and payable.
In the event of a dispute, only the courts of Ghent shall have jurisdiction.